Beam Suntory logo

Senior Manager, Global S&OP Business Transformation CoE/BPO

Chicago, IL
Beam Suntory is Crafting the Spirits that Stir the World. Rooted in two centuries of family heritage, Beam Suntory has evolved into the world's third largest leading premium spirits company ... where each employee is treated like family and trusted with legacy. With our greatest assets - our premium spirits and our people - we're driving growth through impactful marketing, innovation and an entrepreneurial spirit. Beam Suntory is a place where you can come Unleash your Spirit by making an impact each and every day.

Senior Manager, Global S&OP Business Transformation CoE/BPO

The following position is open in Illinois, United States.

What makes this a great opportunity?

As a world leader in premium spirits, Beam Suntory inspires human connections. Consumers from all corners of the globe call for the company's brands, including the iconic Jim Beam and Maker's Mark Bourbon brands, Suntory Whisky Kakubin and Courvoisier Cognac, as well as world renowned premium brands including Knob Creek, Basil Hayden's and Legent Bourbon; Yamazaki, Hakushu, Hibiki and Toki Japanese Whisky; Teacher's, Laphroaig and Bowmore Scotch Whisky; Canadian Club Whisky; Hornitos and Sauza Tequila; EFFEN, Haku and Pinnacle Vodka; and Sipsmith and Roku Gin.

Beam Suntory was created in 2014 by combining the world leader in bourbon and the pioneer in Japanese whisky to form a new company with a deep heritage, passion for quality, innovative spirit and vision of Growing for Good. Headquartered in Chicago, Illinois, Beam Suntory is a subsidiary of Suntory Holdings Limited of Japan. Our culture is anchored deeply in a set of core values, including our East-Meets-West Culture, Yatte Minahare spirit, Giving Back to Society, Delighting Consumers, responsibly and Embracing Diversity & Inclusion.

Role Responsibilities

Beam Suntory has committed to a 5-stage Global Sales & Operations Planning (S&OP) Process to support the new Brand House Operating model. The S&OP Process is an enterprise-wide integrated business planning process (IBP) for Beam Suntory to manage the delivery of its business goals and commitments over the 3-year strategic planning process. The development of Beam Suntory's S&OP Process globally will require the implementation of a business transformation program. Beam Suntory's S&OP Process needs to evolve globally from the supply-chain focus of demand-supply join-up to a cross-functionally-aligned IBP process that consistently engages the key functions of Marketing, Sales, Supply Chain and Finance. The newly formed Global S&OP CoE/BPO function is essential to the development and implementation of the Global S&OP business transformation program. The Sr Manager, Global S&OP CoE/BPO - Business Transformation is a critical leadership role for this function.

The Sr Manager, Global S&OP CoE/BPO - Business Transformation is a manager-level position who will partner with senior management across the organization to focus on the people side of change, including changes to business processes, technology, roles and responsibilities and organizational structures as we continuously evolve the future-state processes and operating model of the Global integrated (cross-functional) business planning capability (IBP), including Sales & Operations Planning (S&OP) and Sales & Operations Execution (S&OE) across all 5 stages of the process -
  • Brand House Portfolio Reviews
  • Demand Clinics & Demand Reviews
  • Supply Reviews & Global Supply Review
  • Integrated Reconciliation
  • Executive Review

This position will be accountable for creating and implementing change management plans, communications, and cross-functional training materials for all major strategic Global S&OP transformation roadmap initiatives that maximize transparency and employee adoption, while minimizing resistance.

The Sr Manager, Global S&OP CoE/BPO - Business Transformation will report to the Sr. Director, Global S&OP COE/BPO and work closely with the PMO / project managers, as well as both Global and Regional S&OP Leads, to understand the impacts of each initiative, develop change strategies to ensure proper readiness aligned with our 70-20-10 Competency Framework, and manage the implementation of the business transformation program specific to Global S&OP and S&OE. This position will have shared goals, business metrics and KPIs with the S&OP Leadership in all regions. These goals, business metrics and KPIs will be defined in the agreed-to Global S&OP Process transformation roadmap.

Key responsibilities include the following:

Global S&OP Transformation Roadmap: Supporting the multi-year transformation roadmap in collaboration with S&OP Leadership across the regions. Building organizational influence & driving adoption thru a demonstrated understanding of S&OP and S&OE process best practices.
  • Promotes enterprise change maturity through strong relationships across the organization -collaborates with project leaders and team members; identifies, builds, and maintains solid relationships with leadership stakeholders and cross-functional teams
  • Develops & leads a change management approach inclusive of cross-functional stakeholder assessment, change impact analysis, org readiness activities and the development and execution of change management plans
    • Uses project management skills to break down work into process steps, develop schedules, and work within time constraints - integrates change plan into overall project plan and deliverables
    • Runs disciplined meetings with a specific purpose/agenda, the right attendees and clear outcomes/next steps
    • Develop and deliver communications about changes to tools and processes across the organization based on active listening skills with minimal direction
    • Define and measure success metrics to monitor change progress
    • Work with stakeholders to ensure project risks are proactively mitigated, benefits are validated, and projects objectives / results are achieved
  • Designs and executes people-centered activities to drive "day-in-the-life" experiences for impacted stakeholders inclusive of persona and journey development
  • Delivers learning solutions that supports organizational change
    • Incorporates the use of our Competency Framework
    • Concisely communicates ideas through PowerPoint and other documentation
    • Adjusts style by balancing level of details based on audience and ability to maintain as the program evolves
  • Anticipates and promptly addresses stakeholder needs - identifies and removes barriers that may impact ability to implement change seamlessly and with minimal employee disruption
  • Displays a balanced, cross-functional perspective, liaising with the business and technology to drive better adoption and results.

Continuous Improvement: Leveraging business metrics and KPIs to define improvement opportunities. Support the development of the business case required for project approval, which will include IT and resource investments.
  • Assess and measure the ongoing health of the transformation journey through cross-functional / cross-regional engagement
  • Execute cross-functional coordination to drive operational readiness throughout and following project delivery to ensure organizational transition into successful, sustainable ways of working
  • Support process & system governance activities, including reviewing process design changes and evaluating people impact - ensure integrity of the global template is upheld across process areas
  • Leverage expertise to implement and evolve a global capability matrix that supports the Global S&OP transformational roadmap maturity

Best Practices & External Benchmarking: Developing and leveraging a professional network to identify best practices as an essential approach to continuously improve Beam Suntory's S&OP and S&OE capabilities globally. Assess Beam Suntory's capabilities against external benchmarks as a critical input to drive continuous improvement.

Major Interfaces
  • Demand Planning S&OP Leaders across all 3 regions (NA, Intl, & Asia)
  • Global Commercialization
  • Global and Regional Finance Leaders
  • Regional and BU Marketing & Commercial Sales Leaders
  • Regional and OU Supply Chain Leaders
  • Global Production Planning & Materials
  • Regional and BU HR Leaders
  • IT Leaders for Finance and Marketing & Commercial Sales

Qualifications & Experience
  • 8+ years of demonstrated operational performance in leading business transformation initiatives and change management within Integrated Business Planning (IBP), S&OP, S&OE and/or Supply Chain for a CPG or Spirits company
  • Knowledge of S&OP and S&OE best practices are a plus
  • Demonstrated ability to collaborate and work effectively with globally dispersed cross-functional teams at any level of the organization; acute business acumen and understanding of organizational issues and challenges
  • Strong process orientation and a solid understanding of organizational change management principles, methodologies, tools and best practices
  • Experience with managing change thru a system implementation preferred
  • Knowledgeable in project management approaches, tools (Jira, MS Project, etc.) and phases of the project lifecycle; Understanding of User Experience principals and techniques and Agile methodology are a plus
  • Strong leadership qualities and organizational skills with the ability to adapt quickly to changing priorities and assignments
  • Simplifier, able to break-down ambiguous or complex tools and/or processes into understandable or manageable chunks to drive user adoption and satisfaction
  • Comfortable navigating high change, unstructured environments that require creative approaches to influence and communicate to a broad base of cross-functional stakeholders and peers with varying stakeholder needs
  • Demonstrated focus on team goals vs individual accomplishments - "we over me"
  • Excellent interpersonal skills
    • Highly collaborative and development of business partnerships
    • Strong verbal and written communications - demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally
    • Excellent active listening skills - ability to identify business concerns independently and develop relative content and communications accordingly
    • Exceptional facilitation skills
  • Advanced skills in PowerPoint, Excel, Teams
  • Experience with systems such as Jira, MS Project, etc. preferred
  • Advanced degree and/or change management certifications/designation preferred

At Beam Suntory, people are our number one priority, and we believe our people grow together in diverse and inclusive environments where their unique insights, experiences and backgrounds are valued and respected. Beam Suntory is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, military veteran status and all other characteristics, attributes or choices protected by law. All recruitment and hiring decisions are based on an applicant's skills and experience.