Total Wine & More is seeking a Lead Analyst, Digital Operations to join our growing operations team in the Store Support Center in Bethesda, MD. The Lead Analyst, Digital Operations will lead operational projects and data-driven decision-making on Total Wine & More Digital Business Channels. As a member of the Store Operations team, you will play an important role in providing clear communication to enable flawless execution in the stores, enabling store teams to achieve their goals. You will be a conduit collaborating with both the Field and the Store Support Center. You will report to the Senior Manager, Digital Operations.

You will:

• Process day-to-day operational functions supporting Digital order fulfillment, including delivery, curbside pick-up, in-store pick-up, and shipping.
• Lead the implementation of technical and business process improvement initiatives in partnership with Digital and IT, business owners and field leadership
• Translate financial and operational data into actionable insights for major Store Operations Projects
• Assist in troubleshooting custom and third-party software solutions and leverage their capabilities to drive operational efficiencies and field execution
• Develop store communications that are accurate, clear, and concise
• Collect, consolidate, and analyze corporate, field and store feedback to provide effective solutions
• Manage data, collaborate and make enhancements to programs and seek out solutions to barriers
• Manage and deliver strategic, cross-functional, highly visible projects within time, cost, scope and quality requirements
• Gather business requirements and perform cost/benefit analyses
• Lead the development of key project deliverables such as As-Is/To-Be documentation, process maps, use cases, test cases, etc.
• Promote communication and collaboration across the organization
• Develop team skills by mentoring others through formal and informal channels
• Engage business partners through continuous improvement initiatives

You will come with:

• 2+ years of Operations and/or Digital Fulfillment Experience
• BS/BA required
• Experience anticipating roadblocks, and recommending implementation plans designed to increase results
• Experience with Business Intelligence tools-Power BI, PowerPivot, Tableau (Preferred not required)
• Statistical and data analytical skills with the ability to identify opportunities and provide solutions
• SQL querying skills with desire to develop further (Preferred not required)
• Ability to work a flexible schedule including weekends and holidays
• Project management certification / best practices and / or tools (e.g., PMBOK, CMM)
• Business process improvement skills and methodologies (e.g., BPR, Six Sigma, CMMI)
• Strong planning and organizational skills
• Excellent time management and organizational skills, able to manage conflicting priorities
• Self-directed, highly driven, with a strong business sense and professional presence
• Advanced skill level in Microsoft Excel (perform data analysis and report development), Word, PowerPoint and Outlook

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
• & More!

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-Us/Careers!

The exempt min to mid compensation range for this position is $64,300-141,200. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.