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Senior Manager IT Resilience

Miramar, FL
What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer's Wine & Spirits is North America's preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we're heavily invested in the most transformative new technologies - and the most brilliant tech professionals. Southern Glazer's was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you're looking to fill your glass with opportunity, come join our FAMILY.


The Senior Manager of IT Resilience plays a pivotal role in shaping and executing the Resilience strategy, collaborating closely with cross-functional teams to boost system resilience and scalability. This is a newly created organization with a concentrated focus on maximizing application availability. The optimal candidate is experienced, highly motivated and with their leadership and technical expertise will drive the continuous improvement of our infrastructure, process and monitoring capabilities. The ideal candidate has a background in orchestrating Disaster Recovery planning and testing.

Specialized Skills and Technologies

  • 7+ years of proven experience managing and leading an operations team, SRE team, systems team in a fast-paced Enterprise organization.
  • Strong understanding of SRE principles, modern infrastructure, and on-premises technology.
  • Demonstrated experience in driving improved system availability and reliability.
  • Solid understanding of monitoring and alerting tools (ex. Splunk, SolarWinds, ...) and incident management processes.
  • Excellent problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
  • Proficiency in working between the Infrastructure and App/Dev teams to identify and improve systems availability metrics.
  • Experience developing an IT DR program; strong Knowledge in current IT DR approaches, tools and standards and of IT Disaster Recovery Data Center Operational environments.
  • Current understanding of disaster recovery best practices and standards (e.g., ISO 22301, DRCS, CBCP, CRISC certifications, etc.) and operational resilience efforts

Primary Responsibilities

  • Defines business objectives and tactical operations to achieved defined objectives
  • Engages technical and business teams to ensure the team direction, priority and focus enable corporate success
  • Delivers proactive, business-focused IT services that enable rapid business growth and smooth business operations
  • Manages tactical steps
  • Coordinates priorities between the IT department and user departments
  • Oversees technical team in collaboration with vendor and other support teams for problem resolution
  • Continues to seek out opportunities to increase internal client satisfaction and deepen client relationships

Preferred Qualifications

  • Master's Degree
  • Project Management (PMI) or Agile Certification
  • Experience migrating bare metal / VM hosted applications to cloud infrastructure / containerized workloads
  • High level scripting ability in one or more languages (e.g. Shell, PowerShell, Ansible or Perl)
  • Experience in food and beverage, CPG or distribution industry

Minimum Qualifications

  • Bachelor's degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degree)
  • 7+ years related experience in technology management, customer relationship management and staff management
  • Change Agent with Managerial Courage
  • Coaching ability
  • Delivers Results
  • Drives Vision & Purpose
  • Executive Presence
  • Influencing
  • Servant Leadership
  • Teambuilding/Develops Team Problem Solver
  • Strategic Thinker
  • Builds Strong Teams
  • Strong Business Acumen
  • Excellent presentation and facilitation skills
  • Working knowledge of multiple disciplines and technologies
  • Demonstrated and effective leadership skills
  • Detail oriented with strategic planning and problem-solving skills
  • Interpersonal, communication and presentation skills
  • Possess a strong work ethic and high level of professionalism with the ability to work in a fast-paced environment
  • Able to effectively work independently and in a team environment, with staff at all levels, to achieve business goals
  • Experience managing and mentoring team members
  • Proven track record of managing impediments that exceed the self-organizing capabilities of SGWS' teams
  • Demonstrates ability to recognize healthy team conflicts and promotes constructive disagreement
  • Showcases abilities to be disruptive enough to enforce a change within the organization
  • Develops an effective action plan to implement change and monitors results
  • Recognizes when change is necessary
  • Understands the power of a self-organization and how to encourage it
  • Ability to lead a team environment with Agile delivery values

Agile Delivery Values

  • Openness - Team and stakeholders agree to be open about all work and challenges
  • Commitment - Personally commit to achieving the goals of the team
  • Respect - Respect your team members to be capable and independent
  • Courage - You have courage to do the right thing and work on tough problems
  • Focus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Physical Demands

  • Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or mobile device
  • Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, squatting, and stooping
  • May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.