Total Wine & More is seeking a Lead, Store Communications to join our growing Store Operations team in our Bethesda, MD office. You will acquire proficient knowledge of our internal task management system (Reflexis,) work cross-functionally to manage task communications to our 275+ stores and identify opportunities for process improvement. You will report to the Sr. Manager, Store Communications .

You will

• Manage Total Wine & More's task management system designed to control SSC-to-store communications and workload, including overseeing our stores' daily workload planning processes, tactics, and communications.
• Become the subject matter expert of the task management system - reviewing and editing projects, creating forms and store audits, completing general upkeep, and researching and resolving issues.
• Design and facilitate large-scale and ad-hoc training related to communications processes and the task management system.
• Partner with the Workforce Management Team to manage/host monthly field captain meetings.
• Design and manage store-facing operations and engagement tools.
• Collaborate with stakeholders across the business, including senior leadership, to effectively balance and prioritize workload.
• Generate reports to track compliance and other processes.
• Develop long-term process improvement initiatives around workforce management and personalized communication.

You will come with

• Bachelor's degree in Communications, Business, or related field preferred
• 5+ years of relevant work experience
• Strong writing, attention to detail, and the ability to work in a multi-tasking, fast-paced environment.
• Strong planning and organizational skills with the ability to manage conflicting priorities.
• Strong interpersonal skills and experience interacting with diverse group of members including field leadership, corporate leadership, and experts.
• Ability to actively participate and communicate effectively in/via training sessions, meetings, and presentations.
• Self-directed, highly driven, with a strong business sense and professional presence.
• Proficiency using Microsoft PowerPoint and Excel; Adobe Suite experience (Photoshop, InDesign) is a plus

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
• & More!

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-Us/Careers !

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. The exempt compensation range for this position is $64,300-$97,500. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.