This position will have responsibilities for performing a variety of tasks to support the account management process on packaging projects from concept, design, pricing, timeline planning; to ensure the delivery to the client will impress and delight our customers. This role is responsible for the daily development process including timeline and client management. 

 

·       Strategic thinking to maintain margin targets and increase existing/new customer sales
·       Maximize client relationships by being the conduit for recommending innovative, high-quality, cost-effective solutions that will solve client packaging needs and challenges.

·       Collaborate cross-functionally and represent clients’ needs to 1.) enhance the identification of additional opportunities for innovative, high quality and cost-effective packaging solutions and 2.) improve product development, risk management, and supplier quality.

·       Manage all account management tasks, including production schedules, design workflows, and project timelines.
·       Collect client packaging specifications through interactive intake process. 

·       Collaborate with cross functional teams to make sure technical drawings and specifications meet client requirements and supplier samples/capabilities.   

·       Collaborate with overseas teams to ensure production timelines and budgets are met, maintaining high-level oversight of production and delivery schedules.

·       Participate in innovation projects, ensuring client satisfaction from inquiry to delivery.

·       Assist with financial reviews, including pricing audits, payment schedules, freight reconciliations, and budgeting for new projects.

·       Help identify process improvements that enhance the product journey.

·       Participate in sustainability initiatives.

·       Help to implement systems enhancements that drive operational efficiency and scalability.

 

·       Collaborate with QA and suppliers to address quality challenges and drive continuous improvement.

·       Creative problem solving to meet the client’s packaging needs.

·       Act as the primary contact for clients, ensuring proactive communication and timely resolution of any issues. Build strong client relationships by understanding client needs and providing innovative, high-quality, timely and cost-effective solutions. 

·       Understand clients’ unique challenges and work to provide solutions. 

·       Build frequent client connection points to provide opportunity for feedback loops and proactive solutioning. 

Required Experience & Abilities: 

·       2+ years of work experience in account management of consumer goods or merchandise development; or similar industry

·       Ability to communicate and influence both written and verbally.

·       Ability to build strong relationships both internally and externally. 

·       Strong collaboration, problem solving and prioritization skills.

Bachelor’s Degree - Business, Marketing or similar field and/or equivalent combination of education and experience.

 

·       Problem Solving – Identifying problems and analyzing solutions.

·       Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency,

·       high energy, and enthusiasm.

·       Decision Quality – Making good and timely decisions that keep the organization moving forward.

·       Customer Focus – Ensuring that the customer perspective is a driving force behind business decisions.

·       Resourcefulness – Thinking on one’s feet and devising creative solutions.

·       Priority Setting – Prioritizing tasks and activities effectively.

·       Functional/Technical Skills – Possessing required technical and functional knowledge and skills.