Total Wine & More is seeking a Lead Associate, Concierge Sales. As the Lead Associate, Concierge Sales your role is to driving top-line sales and margin growth through strategic collaboration with the SSC (Store Support Center) and retail stores. Your mission is to cultivate 1:1 relationship with customers, stores, and field leadership, ensuring personalized service and exceptional experiences.

You will report to the Sr. Manager, Sales & Service.

You will

• Drive topline sales through acquisition and retention of clients.
• Generate and pursue leads to establish 1:1 relationship, converting customers to dedicated clients.
• Build and strengthen personal connections with existing clients, fostering trust and loyalty.
• Identify and capitalize on new sales opportunities to create clients from prospects.
• Analyze sales data to develop and execute targeted outreach strategies.
• Address client needs promptly, providing consultative selling and tailored solutions to enhance year-over-year sales and gross margin.
• Conduct outreach to clients through various channels including email, phone, and text.
• Showcase products and services in a personalized, compelling manner to drive sales.
• Collaborate with In-store Client Captains to support and follow up on provided leads.
• Partner with In-store Concierge Captains to increase customer interactions and sales.
• Navigate the Concierge website, Slatwall, and external resources like Wine Searcher efficiently.
• Utilize Salesforce for tracking selling activities and directing follow-up actions based on data insights.
• Gain and share knowledge on High-Value Wines and Spirits, National Brand, and Direct offerings.
• Handle inbound sales calls and perform required operational tasks to support both internal and external sales efforts.
• Travel within the assigned region and beyond as required.
• Deliver presentations and attend networking events and VIP events to promote offerings.
• Respond to client inquiries via calls and emails in a timely and effective manner.
• Work closely with peer Private Client Agents, SSC business partners, and field leadership to drive sales initiatives.

You will come with

• Bachelor's degree in business, Communications, or a related field preferred.
• Certifications in Wine and Spirits (e.g., WSET, TWP, TSP) are highly desirable.
• Prioritize industry certifications such as TWP, TSP, WSET.
• Minimum of 4 years of sales or management experience in a related field.
• Experience in planning and executing promotional events and tastings.
• Proven expertise in building a robust portfolio of clients.
• Strong track record of driving sales and achieving key performance indicators (KPIs).
• Experienced in managing sales activities within CRM systems like Salesforce.

We offer

• Paid Time Off (PTO)
• Generous store discounts
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
• & More!

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-Us/Careers !

The exempt compensation range for this position is $64,300-$141,200. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More.

Total Wine & More is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.