Total Wine & More is seeking a Lead Analyst, Workforce Management to join our Store Operations team located in Bethesda, Maryland. This is an exciting opportunity to join a high-visibility team that partners closely with field leaders and store managers across the organization. Utilizing trends in sales, units sold and transactions, you will create forecasts that improve store labor demand and ensures the appropriate amount of labor is provided every week. The Lead Analyst will respond to store inquiries to review labor forecasts via a Help Center ticketing system. This position is also responsible for generating and sending weekly performance reports to department and field leaders. You will be instrumental in controlling costs while maintaining Total Wine's service standards in the field. You will report to the Director, Workforce Management & Analytics.

You will

• Evaluate labor demand by hour/day on a weekly basis for multiple markets, ensuring each store's labor demand is following trends in sales, units sold and transactions
• Run and send weekly reports on store performance compared to forecasts
• Implement lean reporting processes
• Create reporting in Cognos to help improve visibility of data on scheduling and demand
• Create monthly reporting for KPMs to help drive the field to operational excellence
• Effectively communicate and frequently present analysis to senior leadership
• Create and improve forecasts that contribute to labor allocated to the field
• Participate in seasonal holiday store support in November and/or December, working directly alongside store team members for a minimum of 5 days during the holiday season

You will have

• BS/BA required or equivalent experience
• 5+ years of Workforce Management
• Retail experience preferred
• Advanced in Microsoft Office suite products (Excel, PowerPoint)
• Strong analytical and problem-solving skills; utilizing data to make forecasting decisions or implementing process improvements
• Excellent written and oral communications skills for non-technical audiences
• Strong presentation skills; experience presenting to large audiences
• Power BI, SQL, or APEX experience preferred
• Cognos Experience preferred
• Readiness to work 5 days/week at our Bethesda, Maryland headquarters

We offer

• Paid Time Off (PTO)
• Health care plans (medical, prescription, dental, vision)
• 401(k), HSA, FSA, Pre-tax commuter benefits
• Generous store discounts
• Disability & life insurance coverage
• Paid parental leave
• Pet insurance
• Critical illness and accident insurance
• Discounted home and auto insurance
• College tuition assistance
• Career development & product training
• Consumer classes
• & More!

Grow with us

Total Wine & More is the country's largest independent retailer of fine wine, beer and spirits, and we continue to grow our footprint year over year. Total Wine offers exciting and unique career opportunities across the country and in our corporate office. Our strength is our people. We have a commitment to training and career growth, all in an environment that values new ideas and teamwork. If you share our entrepreneurial spirit and a passion for providing best-in-class customer experience, take a moment to apply or learn more at www.TotalWine.com/About-Us/Careers !

Total Wine & More considers several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by Total Wine & More. The exempt compensation range for this position is $64,300 - $141,200. Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience.

Total Wine & More is an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Total Wine & More makes reasonable accommodations during all aspects of the employment process, including during the interview process. Total Wine & More is a Drug Free Workplace.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.